Privacy Policy
Information Age Computer Services · Effective October 14, 2026
Information Age Computer Services ("Information Age", "we", "us") collects only the personal information we need to serve clients, answer enquiries and send information people have asked for, and we protect it as we would our own.
This policy covers informationage.ca, our forms and booking pages, our emails and newsletters, and our dealings with clients and prospective clients. We follow Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and Canada's Anti-Spam Legislation (CASL).
Information we collect
We collect information you give us and a limited amount collected automatically.
| What | Examples | How we get it |
|---|---|---|
| Contact details | Name, job title, organization, email, phone number | Contact and assessment forms, booking pages, guide downloads, email, phone, business cards and events |
| Enquiry details | Your message, the services you are interested in, the size and type of your organization | Forms, email and conversations |
| Appointment details | Date, time and topic of a booked call or assessment | Our online booking calendar |
| Client account information | Billing contacts, service agreements, support requests and correspondence | When you become a client |
| Email activity | Whether our emails were delivered, opened or clicked, and unsubscribe requests | Our email platform |
| Website usage | Pages visited, referring site, browser and device type, approximate location from IP address | Cookies and analytics tools (see below) |
We do not ask for sensitive information such as health details or government ID numbers through our website or marketing. Please do not send them to us through our forms.
How we use your information
We use personal information only for the purposes below, or for a new purpose you agree to.
- Answer your questions and provide quotes, assessments and proposals
- Schedule and confirm appointments and send reminders
- Deliver, support and bill for the services you have engaged us for
- Send newsletters, guides and service information you have agreed to receive
- Understand how people use our website and emails so we can improve them
- Protect our systems, prevent fraud and meet our legal, tax and accounting obligations
We do not sell, rent or trade personal information.
Consent and email marketing
We send newsletters and marketing emails only to people who have given us express or implied consent under CASL. Express consent is when you subscribe, download a guide or tick a box agreeing to hear from us; implied consent comes from an existing business relationship, such as being a current or recent client.
Every marketing email identifies Information Age, includes our contact information and has an unsubscribe link. Unsubscribe requests are processed within 10 business days, usually immediately. Unsubscribing from marketing does not stop service-related messages such as appointment confirmations, support updates and invoices.
You can withdraw consent to other uses of your information at any time, subject to legal or contractual limits. If withdrawing consent means we can no longer provide a service, we will tell you.
Cookies and analytics
Our website and emails use cookies and similar technologies to keep pages working, remember your preferences and measure how many people visit, which pages they read and whether emails are opened.
We may use Google Analytics for website statistics. It reports trends across visitors and is not used to identify you personally. You can block or delete cookies in your browser settings, and Google offers a browser add-on to opt out of Google Analytics. Blocking cookies may stop some forms or booking pages from working properly.
Sharing and service providers
We share personal information only with service providers that help us run our business, and only what they need to do that work. They are bound by contract to protect it and use it only for our purposes.
| Provider type | What they do for us |
|---|---|
| Website hosting | Hosts informationage.ca and its forms (Duda) |
| CRM and email marketing | Stores contacts, sends newsletters, runs booking calendars and forms (Growably) |
| Business email and files | Email, documents and collaboration (Microsoft 365) |
| Website analytics | Visitor statistics (Google Analytics) |
| Accounting and payments | Invoicing, payments and bookkeeping |
| Technology vendors | Software, licensing and support for client services, only as needed to serve that client |
Some of these providers store or process information outside Canada, including in the United States. While there, it may be accessible to courts, law enforcement and national security authorities of that country.
We may also disclose information when the law requires it, to protect our rights or safety, or as part of a sale or merger of our business, where the buyer agrees to protect it under this policy.
Client data we handle while providing IT services
When we manage a client's computers, networks, Microsoft 365 or other systems, we may have access to personal information that belongs to the client, its staff or its customers. That information remains the client's; we act on the client's instructions and do not use it for our own purposes.
We access client systems only as needed to deliver the services agreed, using individual accounts, multi-factor authentication and logged remote access. The client's service agreement, and the client's own privacy policies, govern that information. Questions about it should go to the organization that collected it.
How long we keep it and how we protect it
We keep personal information only as long as we need it for the purposes above or as the law requires. Enquiries that do not lead to a client relationship are kept for up to two years after our last contact. Client and billing records are kept for at least seven years to meet tax requirements. When information is no longer needed, we securely delete or destroy it.
We protect personal information with safeguards suited to its sensitivity:
- Multi-factor authentication and role-based access to our systems
- Encryption of data in transit and, where available, at rest
- Security monitoring, patching and backups of our own systems
- Confidentiality obligations for staff and contractors
If a breach of our safeguards creates a real risk of significant harm, we will notify affected individuals and report it to the Office of the Privacy Commissioner of Canada as PIPEDA requires.
Your rights
You can ask us at any time to:
- Tell you what personal information we hold about you, how we use it and who we have shared it with
- Correct information that is inaccurate or incomplete
- Stop sending you marketing emails, or withdraw consent to other uses
- Delete your information where we no longer need to keep it
Send requests to our Privacy Officer (contact details below). We may ask you to confirm your identity first. We respond within 30 days and do not charge for reasonable requests. If we cannot fulfil a request, for example because the law requires us to keep a record, we will explain why.
Children
Our website and services are intended for businesses and organizations. We do not knowingly collect personal information from children under 13.
Changes to this policy
We may update this policy as our services or the law change. The effective date at the top shows when it was last revised. Significant changes will be posted on this page and, where appropriate, announced to our email subscribers.
Contact our Privacy Officer
Jeff Bell is accountable for how Information Age handles personal information. Contact him with any question, request or concern:
- Email: jeff@informationage.ca
- Phone: 204-294-8644
If you are not satisfied with our response, you can contact the Office of the Privacy Commissioner of Canada at 1-800-282-1376.